Energy bill scams are on the rise -here’s how to protect yourself

There’s been an increase in scams posing as Ofgem, as criminals take advantage of the rise in energy prices. They will appear as genuine emails or text messages claiming to offer discounts on energy bills, or information on how to claim your government discount.

The government discount will be automatically applied, and you won’t need to share any personal information or bank details. Find out more about how the government’s Energy Bills Support Scheme will work here.

What to look out for

It’s important to take extra care when you receive an email or text about your bills. Here’s what to look out for if you suspect it might be a scam:

Messages that include links to fake Ofgem websites, and encourage you to:

  • Provide personal details.
  • Set up a direct debit to receive the money.

 

Sites linked to these messages which include:

  • energy-bill-online
  • myenergybillonline
  • rebate-ogem
  • totalsolutions24-7

What to do if you’re contacted

Before you do anything, take a moment to stop and review the content of the message. If you suspect it’s a scam, then follow one of the steps outlined below:

  • If you’ve got doubts, contact the organisation directly.
  • Don’t use the numbers or address in the message – use the details from their official website instead.
  • Remember that your supplier, or any other official source, won’t ever ask you to supply personal information via email.
  • If you’re unsure about an email, forward it to dawn@utilinet-yorkshire.co.uk